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1988-03-25
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NETremote / NETmanager
Demonstration Diskette
Brightwork Software, Inc.
P.O. Box 8728
Red Bank, NJ 07724
201-530-0440
Welcome to Brightwork Software's LAN management tools,
exciting productivity software for LAN managers and users.
This demonstration diskette contains programs to let you try
out the NETmanager and NETremote products.
Please feel free to copy this diskette and distribute it to
anyone interested in managing local area networks.
OVERVIEW
The demonstration programs on this diskette are special
versions of the actual NETmanager and NETremote products.
With them you can:
o View the screen of any networked PC from your desk
o Control any networked PCs centrally
o Automatically track time spent on user support
o Manage PC configuration information
Instructions contained within this file describe exactly how
to use this demonstration software. It would be most
convenient if you print out this file now so that you can
follow along as you execute the demonstration.
SOFTWARE ENVIRONMENT
NETmanager and NETremote programs (and this demonstration
software) require either a Novell IPX or a NETBIOS interface
for operation. Such interfaces are provided by Novell
NetWare, IBM PC LAN Program, 3Com 3Plus, AT&T Starlan and
Ungermann-Bass NET/One Personal Connection networks.
The software on this diskette is specifically designed for
NETBIOS networks (e.g., 3Com 3Plus, IBM Network Program, AT&T
STARLAN, Ungermann-Bass NET/ONE). If you are using Novell
NETWARE please call Brightwork for the correct diskette.
CONFIGURATION
To try out the demonstration software, you will need a minimum
of two PCs connected to a network. You must run the
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demonstration programs directly from the Demonstration
diskette in your A: drive.
GETTING ACQUAINTED WITH NETremote
Brightwork Software's NETremote and NETmanager programs
provide new and unique capabilities. You'll find it useful to
experiment to get a full sense of how they can help you. We
suggest you get started by trying the NETremote product first.
1) Select two PCs which are collocated and connected to
your local area network.
2) Designate one PC as the LISTENING-PC and the other as
the CALLING-PC. This terminology (i.e. LISTENING-PC and
CALLING-PC) is used throughout the remainder of this
demonstration. Boot the two PCs and log them into your
network.
For IBM's Token-Ring LAN, you must start the IBM PC LAN
program before continuing with this demonstration.
For 3Com 3Plus, you must have 3COM version 1.2 or later and
have the full function NETBIOS loaded on each PC.
For Ungermann-Bass NET/One personal connection, you must start
the MS-NET software on each PC.
For AT&T STARLAN, you must run the client software on each PC
before continuing.
3) At the LISTENING-PC, place the Demonstration diskette in
drive A:. Type the following command to load the LISTEN
program:
A:LISTDEMO <ENTER>
4) The LISTEN program displays the following message:
NETremote Demo Version 1.20 Serial number NR1
(C) Copyright Brightwork Software, Inc. 1986, 1987
Network type: NETBIOS
Enter the listening-name:
At the prompt, type "demo" in lower case characters. This is
the NETBIOS name that you will use to contact this PC on your
network. LISTDEMO will respond:
Checking listen-name . . .
NRLISTEN loaded. Waiting for a call.
The LISTDEMO program "listens" for calls from NETremote and
NETmanager.
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5) Invoke the LISTEN program a second time to display
status information. At the LISTENING-PC, type:
A:LISTDEMO <ENTER>
The LISTEN program will display a status message and the
values of all the LISTEN program parameters, similar to the
display shown below. They are automatically set to reasonable
default values.
NETremote Demo Version 1.20 Serial number NR1
(C) Copyright Brightwork Software, Inc. 1986, 1987
Network type: NETBIOS
NRLISTEN STATUS: loaded.
RESIDENT VERSION: 1.20
CALL STATE: Waiting for call
LAST CALLER: *** none ***
PASSWORD: Not required
LISTENER'S KEYBOARD: ON
CALLER'S KEYBOARD: ON
FAST MODE: ON
NOTIFY: ON
ACCESS: ON
ALLOW REBOOT: ON
6) Go to the CALLING-PC and insert the demo diskette into
drive A:. Load the CALL program by typing:
A:CALLDEMO <ENTER>
7) It prints the following message, prompting you to enter
the name of the PC you wish to call.
NETremote Demo Version 1.20 Serial number NR2
(C) Copyright Brightwork Software, Inc. 1986, 1987
Enter the LISTENING-PC to call:
At the prompt, you should type "demo", which is the
listening-name of the PC you wish to contact.
8) When the connection is established, you will hear a
rising tone on the LISTENING-PC. The CALLING-PC screen will
now look like the screen on the LISTENING-PC (e.g. the
CALLING-PC will display the status message from the LISTEN
program). You now have about five minutes of "connect time"
to experiment with NETremote. Once you exceed the allotted
time, your call will automatically hangup, and you will have
to reboot the LISTENING-PC and reload LISTDEMO to try the
demonstration software again.
If you are unable to get a connection, check the following
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things:
o Did you type "demo" in lower case characters on both
the LISTENING-PC and the CALLING-PC?.
o Are you entering the correct name for the
LISTENING-PC? Check the name you entered on the
LISTENING-PC.
If you have a CGA monitor on the LISTENING-PC, you will
experience snow on the screen with the default demonstration
configuration. To prevent snow, load the LISTDEMO program with
the /FAST=OFF option on the command line.
To continue with the demonstration, enter the DOS directory
command at the keyboard of the CALLING-PC keyboard by typing:
DIR <ENTER>
The LISTENING-PC's directory will be displayed on both
screens. Experiment with other DOS commands using both
keyboards to confirm that the CALLING-PC is contacting the
LISTENING-PC.
9) At the CALLING-PC, type the F1 function key. This
presents a menu similar to the following:
Send F1
Hang up call to "DEMO"
Call another PC
Reboot the LISTENING-PC
Turn FAST mode on
Do nothing
Select an item in this menu by positioning the cursor using
the UP and DOWN arrow keys and activate a selected item by
typing <ENTER>. To return to the active call without doing
anything, type ESC or select "Do nothing" in the function
menu.
10) When you are done with the call to the LISTENING-PC,
type the F1 function key at the CALLING-PC keyboard and select
the hang up option using the arrow keys and <ENTER>. This
terminates the call and returns you to DOS. You will hear a
falling tone on the LISTENING-PC. This completes the
NETremote demonstration. You may wish to experiment further
with NETremote. Consult the NETremote command line options
section at the end of this file.
GETTING ACQUAINTED WITH NETmanager
Now that you're familiar with NETremote, let's give the
NETmanager program a spin. NETmanager was designed to help
LAN managers support users. It does what NETremote can do
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plus a whole lot more. If you followed the NETremote tutorial
above, you've already loaded the LISTENING-PC with the
demonstration software. If not, execute steps 1 through 4
above before proceeding further.
For this tutorial, imagine you've just received a telephone
call from a user who is having a problem saving files in
Multimate.
11) To run NETmanager, you must have at least 20 file
handles available. To provide for 20 file handles, make sure
that you have a line in your CONFIG.SYS file on the CALLING-PC
that reads:
FILES = 20
If the CALLING-PC does not have such an entry in the
CONFIG.SYS file, enter one and reboot the CALLING-PC to
activate it.
Next, re-insert the demo diskette into drive A:. Make drive
A: the active drive by typing:
A: <ENTER>
Then, load the NETmanager program by typing:
MANDEMO <ENTER>
You should now see the NETmanager startup screen. A pictorial
version of a network packet moves between two PCs during the
registration process. Following registration, the Main Menu
is displayed.
All NETmanager services are accessed from the Main Menu. You
highlight desired options using the up and down arrow keys and
select an option with the ENTER key. Use the ESC key to
return to a previous menu or abandon what you are
doing. Let's start by re-calling the LISTENING-PC.
12) Since "Control a PC" is already highlighted, pressing
ENTER displays a list of listening names. Use the arrow keys
to select the name DEMO and press ENTER. You should now be
reconnected to the LISTENING-PC.
NOTE: The demonstration permits a total of 5 minutes
connect time to the LISTENING-PC. If time runs out,
the LISTENING-PC will hangup. Reboot the LISTENING-PC
and reload LISTDEMO to re-establish a connection.
13) When you've finished calling the LISTENING-PC, press F1
( function key 1 ) to see the active call menu. For now,
select "Hang up and log the call" and press ENTER. The Call
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Logging form is displayed. This form allows you to record
information about the support call you just placed.
14) Enter your name as the person taking the problem.
Then, select "Multimate" from the Problem type list and press _
ENTER. The Problem type list disappears and the cursor enters _
the "Notes:" field. You can type in notes about the call.
Enter "Forgot how to save files in Multimate."
Other fields allow you to record the status of the trouble and
the duration. Later we will use this information to generate
a report.
15) Press F10 to log the call. Pressing F10 causes the
information on the Call Logging form to be written to the Log
Database on the A: drive.
NOTE: The demonstration version of NETmanager only
allows you to log ten calls. If you've logged ten
calls and wish to try logging calls again, delete the
file NM2 LOG.DBF from the demo disk and restart _
NETmanager. Answer 'Y' when NETmanager asks if you
wish to create a log database.
16) Press ESC to return to the Main Menu.
17) Using the arrow keys, select "Print Reports" and press
ENTER. The Report Type menu is displayed.
18) Press ENTER to select "Detailed Trouble Ticket
Report." The Report Criteria form is displayed. You use this
form to select log entries to be included in your report. For
now...
19) Press F10 to display the report on your PC's screen.
You may wish to generate other types of reports.
This concludes the NETmanager demonstration. Feel free to
continue exploring NETmanager's features. You may wish to
test other NETmanager options available through the Main Menu:
"Administer"
Selecting this item allows you to customize NETmanager. You
may wish to experiment by changing various options. For
example, changing the User Label: Department to Division
will cause the label to be changed throughout NETmanager
and on the reports generated by NETmanager. Also, you could
try modifying the colors used to paint NETmanager's screens.
"Edit databases"
This item permits you to modify the three NETmanager
databases. You can add, delete, or edit records in the various
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databases. Pressing DEL deletes a record, INS inserts a new
record, ENTER lets you view or modify a record already in the
database.
"Use DOS"
This option let's you "escape" to DOS without leaving
NETmanager. In the actual product, you would typically start
NETmanager and then select this option to return to DOS to do
work on your PC. When a support problem arises, you "exit" to
NETmanager for quick access to NETmanager's support features.
NOTE: If you booted your PC from the A: drive and your
demo disk doesn't have a COMMAND.COM file you will
receive an error message. You can correct this by
copying COMMAND.COM to the demonstration disk.
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COMMAND LINE REFERENCE
This section provides a summary of the commands and their
command line options.
CALLDEMO [listen-name] [/parameter[=value]]
Command Option and Description
---------------------------------------------------------------
CALLDEMO (no options)
Causes NRCALL to prompt for a listen-name
listen-name
Call LISTENING-PC with this name
(prompted for if not supplied)
/PASSWORD=password
Gives LISTENING-PC this password
(prompted for if required)
/FAST=(ON, OFF)
Turns high speed mode on or off for the
CALLING-PC. Set FAST=OFF to stop CALLDEMO from
generating snow on color graphics and herc
monitors.
(default is ON)
/HELP or HELP
Displays all command line options
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LISTDEMO [listen-name] [/parameter[=value]]
Command Option and Description
-----------------------------------------------------------
LISTDEMO (no option)
Prompts for listen name if not loaded else
displays NRLISTEN status listen-name Calls to
this name are answered
(prompted for if not supplied)
/PASSWORD=password
Caller must type this password for access
(default is no password)
/CKEY=(ON, OFF)
Enables or disables CALLING-PC keyboard
(default is ON)
/FAST=(ON, OFF)
Turns high speed mode on or off for
LISTENING-PC. FAST=OFF will prevent snow on a
CGA monitor.
(default is ON)
/NOTIFY=(ON, OFF)
LISTENING-PC tone when called
(default is ON)
/ACCESS=(ON, OFF)
Allows or disallows new calls
(default is ON)
/REBOOT=(ON, OFF)
Allows or disallows caller rebooting the
LISTENING-PC
(default is ON)
/HANGUP
Terminate the current call
/STATUS
Displays current NLISTEN settings
/HELP and HELP
Displays usage message